This test will present three (possibly four) different new leave Feedback flows to buyers. Each of these methods provides different types of input that help us better understand how potential changes will impact the system. We gather input on potential changes to the Feedback system in a variety of ways, including focus groups, online surveys, and site tests like the one we are about to conduct. So here is a transcript of my conversation with Brian… I’ve also included his responses to my “5 Minutes with…” at the foot of this post.Ĭan you start off by giving us a brief overview of the Feedback tests?Īs you can imagine, we regularly receive input from our members about our Feedback system. Lots to cover… and I’m sure this will generate quite a discussion. Those 3 different Feedback flows are as follows (click for full screen): Over the coming weeks, a new wrinkle will be added to the test in which one of three Feedback “flows” will be presented to buyers in order for them to provide detailed feedback to sellers. Here is a screen grab of that email test: In a nutshell, a recent test was undertaken in which participating sellers receive feedback from buyers stating how likely they are to recommend the seller. It has been a topic of great interest on the blog in the past so I thought a transcript of our conversation would be good for all involved. I recently sat down with Brian Burke, Director of eBay Seller Standards & Feedback, regarding some targeted tests being planned for the eBay Marketplace.
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